CloudWalker Secure

Protect your CloudWalker and additional devices against breakdowns, accidental damage, get unlimited service and more with CloudWalker Secure!

Secure Now

Free Pickup and Drop

Unlimited Service Visits

100% Genuine Spare Parts

24/7 support

Pick your plan

Secure Service

₹999

- Free Unlimited Service Visits

- 6 hour visit guarantee

- 2 maintenance visits for AC

- Cover 4 other devices

Buy now Terms & Conditions

Secure Cover

₹3,999

- Covers Accidental Breakage

- Covers Water Damage

- 100% Cashless Repairs

- Cover 1 other device

Buy now Terms & Condition

How it works

Your appliance covered under the plan breaks down

You report issue and schedule appointment

Our verified service expert visits you within 6 hours

Your product is repaired as per your plans guarantee

FAQs

Secure Service Secure Cover

What is CloudWalker Secure Service Plan? What is covered under this?

CloudWalker Secure Service is a plan which gives free and unlimited service visits for devices which are out of warranty in assured terms and standards as per the conditions. This plan does not cover the cost of parts for the product on an onsite service basis.

How do I log a complaint under CloudWalker Secure Cover plan?

You should log in your service request by calling our 24x7 toll-free helpline (1800-123-3330). You can also raise a service request using the OneAssist website/Android and iOS Apps.

Depending upon your product and/or the nature of issue faced by you, you may be asked to follow some trouble shooting steps before registering a service request. Please follow the troubleshooting steps before registering the request.

How many devices are protected under this plan?

You can cover up to 5 devices under the CloudWalker Secure Cover plan. One CloudWalker device and 4 additional devices can be added.

Is the plan cancellable?

No, you cannot cancel the CloudWalker Secure Cover plan after purchase.

Is the Cloudwalker Secure Service plan transferable?

No, the CloudWalker Secure Service plan is not transferable.

Is there a service guarantee on the spare parts that are repaired/ replaced?

Yes, we provide a 30-day service guarantee for any spare parts that have been repaired/ replaced.

Is change of address permitted after purchasing the plan?

No, address change is not allowed under this plan. If you change the address, plan will be cancelled and no refund will be allowed.

What is covered under this plan?

The cost of service is completely free for all 5 devices registered under this plan.

Commuting costs of the service expert incurred for repairing of covered appliance(s) against functional breakdowns (electrical & mechanical breakdown) on an onsite service basis are covered.

What is not covered under this plan?

Spare Parts required for functional breakdowns or damages. Cost incurred for transporting the unit to the service center and back for repairs.

Can I add new devices under the plan after activation?

No, you cannot add new devices under this plan after activation.

Which devices can I add under the CloudWalker Secure Service?

CloudWalker Secure Service can be bought for the following product(s)/appliance(s) of all brands subject to exclusions and special conditions mentioned hereunder:

• Televisions – Panel TVs (LCD/LED) are covered, Box TVs are excluded
• Air Conditioners – Window, Split and Inverter
• Refrigerators – Only Refrigerators meant for domestic use will be covered Washing Machines. Maximum capacity Washing Machine of 9.9kg
• Microwave – Built-in Microwaves are excluded
• Water Purifier – Non-electric water purifiers are excluded

What does preventive Maintenance for Air Conditioners mean?

The CloudWalker Secure Service plan includes 2 preventive maintenance visits for Air Conditioners.

The process of preventive maintenance involves cleaning the clogged Filters, Coils and Fins of your air conditioner to optimize its performance.

Any leak fix and Gas charging is not covered in the preventive maintenance visits under the Plan

What is CloudWalker Secure Cover Plan? What is covered under this?

CloudWalker Secure Cover is an insurance plan for devices covering manufacturing defects and accidental damage that gives free and unlimited service visits & parts cover up to Rs. 40,000 for devices which are out of warranty in assured terms and standards as per the below conditions (for in warranty devices, manufacturing defects are not covered).

How to log a service or accidental damage complaint?

How many devices are protected under this plan?

You can protect up to 2 devices under this plan. A CloudWalker device and an additional device of your choice.

Is the plan cancellable?

No, you cannot cancel the CloudWalker Secure Cover plan once it is activated.

What if a device can’t be repaired?

If the device cannot be repaired or is adjudged as Beyond Economic Repair (BER) then the settlement will be made based on a similar product’s prevailing market value less depreciation at an average rate of 10% for every year (see depreciation grid for exact rates) or part thereof (max depreciation of 60%). Settlement will be made after applying a deductible at the rate of 25% and then deducting INR 1,000 as salvage

Are accidental damages covered under the Cloudwalker Secure Cover plan?

Yes, Accidental Damage is covered under this plan.

What is not covered under this plan?

Non-functional product will not be eligible under the plan.

Products purchased outside of India which do not carry or carried a valid OEM warranty are not eligible under the program. Any claim on such products will be declined even if it was on-boarded at the time of inspection.

For in warranty devices, manufacturing defects are not covered.

Cost of routine maintenance, consumables and parts not integral to the functioning of the appliance are not covered (e.g. Refrigerator trays & bottle racks, water purifier filters, remote controls etc.).

Any loss arising out of normal wear and tear of the Insured Asset or its parts prone to normal wear and tear including but not limited to rubber belts, cabinets & cabinet frames, doors, handles, rollers, masks, external screens, shelves, gaskets, bottle racks, stand or legs, hinges, door locks, screws, power cords, plugs, fuses, rubber pads & seals, flaps, couplers, knobs, casings, stabilizers, bulbs, keypads, operating buttons, drain pipes, copper pipes for ACs, connectors, inlet valves & pipes, lint filters, remote control, cosmetic & aesthetic items and the like is not covered under the plan.

What if your CloudWalker device is under warranty?

The plan will still protect your CloudWalker device against accidental breakage.

Can I add a device that is still under warranty along with the CloudWalker device?

Yes, you can. In such a case, any break fix which is covered under warranty terms of that device will be covered by your device brand. All other points will be covered under Secure Cover.

Is the Cloudwalker Secure Cover plan transferable?

No, the CloudWalker Secure Cover plan is not transferable.

Can I add new devices under the plan after the purchase or activation?

No, You will not be able to change or add the product(s) at a later time during the plan period.

What products can be covered under CloudWalker Secure Cover plan?

HomeAssist can be bought for the following product(s)/appliance(s) of all brands that are less than 10 years old subject to exclusions and special conditions mentioned hereunder:

• Air Conditioners – Window, Split and Multi-split ACs will be covered (Each Indoor Unit (IDU) will be counted as one product); Tower, Cassette & HVAC excluded
• Air Coolers – Only branded Air Coolers will be covered (Assembled Air Coolers will not be covered)
• Air Purifiers – Room Air Purifiers will be covered
• Dishwashers – Only domestic dishwashers will be covered
• Dryers – Maximum capacity 9.9 kg
• Food Processors
• Kitchen Chimneys – Only Domestic kitchen chimneys will be covered
• Microwave – Built-in Microwaves are excluded
• OTG – Built in OTGs are excluded
• Refrigerators – Only Refrigerators meant for domestic use will be covered
• Televisions – Panel TVs (LCD/LED/Plasma) are covered, Box TVs are excluded
• Vacuum Cleaners – Only Domestic Vacuum Cleaners will be covered
• Washing Machines – Maximum capacity of the Washing Machine can be 9.9 kg
• Water Heaters – Only water heaters between 5 to 50 litres capacity will be covered
• Water Purifier – Non-electric water purifiers are excluded

All the above answers are subject to the plan’s Terms & Conditions.