Return & Replacement Policy



Cancellation, Return & Refund

We have a no cancellation, return and refund policy.

Repair & replacement of faulty devices under warranty

We only replace items if they are defective (due to manufacturing defect) or damaged during transit. Your product warranty will be as per the terms of warranty of that product from the date of purchase. According to the warranty, you can get your faulty device repaired or replaced within the given period after the purchase from CloudWalker or from an authorised reseller.

If you have bought our devices from a private seller, the seller’s warranty is transferred to you along with the seller’s proof of purchase (invoice) and is valid up to 1 year from the date of purchase in India.

You should report the issue within 30 days after it arises by reaching out to customercare@cloudwalker.tv describing the problem that you are experiencing. The Customer Care Team will identify if your issue can be solved over email, chat, or, in some cases, phone call.

To apply for service under warranty, we require the original purchase invoice. We will issue an RMA (Return Material Authorisation) number and send you the guidelines for the service procedure. To get an RMA number reach out to customercare@cloudwalker.tv.

Customer will be responsible for, and pre-pay, all shipping charges and shall assume all risk of loss or damage to product while in transit to CloudWalker. We recommend that you use a traceable method of shipping for your protection.

Please note that we do not accept any devices in RMA without the customer first contacting CloudWalker regarding it, having received support from the Customer Experience Team and having received the RMA number or other guidelines for the return.