Warranty Policy

All our products come with a 1 year India warranty, as standard from the date of the purchase. Customer has to send the product to the service center for any service requirements.

What is covered under warranty?

  1. Manufacturing defects.
  2. Software problems.

What will void your warranty?

  1. Physically damage caused to the device or its components by the customer.
  2. If the device is tampered with or opened.

Return Policy

We follow a 7-day return policy. If you have ordered a device and would like to return it, then please write to customercare@cloudwalker.tv with your invoice number, your shipping address and your reason of returning. You will need to courier back to us the entire material received from our end including the device, accessories and packaging in good condition. The coupons and discount codes should be unused. Upon receipt of the material and due diligence we’ll send a full refund (minus your original shipping & handling charges) within 14 business days.